Return Policy
At NovaWeave, we want you to be completely satisfied with your purchase. If your order doesn’t meet your expectations, we’re happy to help with eligible returns.
1. Return Window
You may request a return within 30 days of receiving your order.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include original packaging and tags, when applicable
- Not show signs of damage, stains, or alteration
3. Non-Returnable Items
Items that are used, damaged after delivery, altered, or missing original packaging may not be eligible for return.
4. How to Request a Return
Please contact NovaWeave Customer Support with your order number and reason for the return. We will provide return instructions if your request is approved.
5. Return Shipping
Unless the item arrives damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
6. Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We’ll work with you to resolve the issue.
8. Exchanges
If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability.
Thank you for shopping with NovaWeave! ❤️